Refund policy

Returns & Refunds

As many of our products are personalised and made especially for you, personalised or custom-made items cannot be returned, exchanged, or refunded for change of mind.

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery.

To help us resolve the issue, please provide:

• Your order number

• Clear photos of the damaged or incorrect item

• Photos of the packaging

• A short video showing the damage or issue, where applicable

Once we have reviewed the information provided, we will contact you with the appropriate resolution, which may include a replacement, repair, or refund, depending on the circumstances.

Non-Personalised Products

For non-personalised products, please contact us if you would like to request a return within 7 days of recieving the product. Items must be unused, in their original condition and packaging. Return shipping costs may apply unless the product is faulty or incorrect.

Please Note

Minor variations in colour, wood grain, engraving, placement, or finish may occur due to the handmade or personalised nature of our products and are not generally considered defects.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993.